Service design at the dentist’s office

Posted in: Humor- Dec 27, 2010 No Comments

Waiting in the exam chair at the dentist’s office, I heard a gentle symphony of cascading water behind me, the kind of zen ambience produced by those tabletop fountains you find in Chinatown or novelty stores at the mall. What a clever way to soothe the anxiety of patients, I thought. What care and attention [...]

Napkin wisdom #1

Posted in: Humor- Aug 09, 2010 No Comments

An actual item on display at the SF MoMA

Posted in: Humor- Jul 30, 2010 No Comments

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